ICMS VoiceLogix is a voice logger which offers comprehensive recording features at a very competitive price. Utilizing the Netborder session manager application and a technology called "forking", voice calls can effectively be monitored and recorded without possible call degradation or disruption to the actual call.
VoiceLogix offers the following features:
Record G.711 as well as G.729 voice calls.
Access and play recorded files according date, agent, campaign groups, etc.
Manage voice resources by CODEC groups or regions.
Manage, store and archive voice files to an external NAS.
Listen-in active sessions without disrupting calls.
Conduct quality audits using a scoring and reporting tool.
Apply policies for administrators, managers and supervisors to access and transmit recorded transactions.
As a complete package, VoiceLogix can be offered in conjunction with ICMS Interaction Center and DialEdge applications.
