The ICMS DialEdge software coupled with Netborder Call Analyzer from Sangoma is a superior predictive dialer application that exceeds the performance of competing predictive dialers in the market today.
From Sangoma:
"Outbound and Proactive Calling strategies have become very important as Contact Centers try to actively reach their customer base and prospects, improving customer satisfaction and retention as well as the overall performance of the resources at hand. The NetBorder Call Analyzer software provides the most accurate and resilient Call Progress Analysis engine, enabling fast and reliable real-time call classification and driving the efficiency and quality of automated calling applications to unmatched levels."
The Netborder Call Analyzer technology is built on statistical models based on neutral networks that represent the potential outcomes of call attempts. The result is a virtual machine that learns the patterns of what constitutes a call attempt that result in a voice mail versus a live human versus a special intercept tone, etc. The Call Analyzer functions much like the human brain and is able to adapt to a wide variety of noise conditions, ringing patterns and telecom network conditions."
DialEdge and Netborder CA - the unbeatable tandem in predictive dialing technology!
