Everyone knows a CRM solution can empower a sales and marketing team and increase its chances of winning important deals with key customers. However, it is also a known fact, CRM solutions are generally expensive and hard to implement. While there are open-source solutions that will probably address some areas specific to the selling cycle and there are hosted solutions that offer "pay-per-use" plans, owning a customizable CRM solution may still prove the best choice for mission-critical campaigns that require granular detail, dynamic progress reporting and pro-active account status tracking. After all, only QLogix offers a comprehensive, end-to-end process-oriented solution that's both scalable and affordable.
With ICMS Interaction Center and QLogix, you have a practical solution for the following customer-related issues:
1. Running blended inbound and outbound multi-phased, multimedia campaigns.
3. Receiving complaints and issuing trouble tickets.
4. Tracking resolution status and modifying and managing escalation levels.
5. Approving requests and dispatching resources.
6. Logging customer comments and recording instructions as well as concerns.
7. Issuing reports and sending updates.
8. Managing timelines and promised resolution dates.
9. Monitoring agent performance and overall production efficiency.
10.Maintaining quality control and customer-satisfaction levels.
The ICMS Interaction Center and QLogix delivers immediate results that amounts to cost-savings, increased performance and enhanced customer experience.
