The Interaction Center or IAC is the heart of ICBS. Just like the ICMS Interaction center, ICBS IAC is the foundational center-piece of the ICBS suite of products. The other ICBS applications depend on IAC to provide core communications and general business functionalities. ICBS IAC incorporates the IMX premier softphone which is a Java-based application and an enhanced version of the IMX standard edition. Other basic functions are a project and resource management module, a business scheduler, a budget planner and some cool business widgets.

 

 

 

With ICBS IAC, you are setting the foundation for a strong business solution that is highly scalable and adaptable to your business needs. The whole idea of a modular business application is for you to be able to invest in automating your business gradually and purchasing only what is necessary to run your operations. As you grow, the system can also adapt by integrating new functions from the other ICBS modules. Simply download the required application inside ICBS IAC itself and you are good to go.  

 

 

A comprehensive scheduling and resource management function is incorporated in ICBS IAC so that you can keep track of your business schedules and bill the right manpower and resource allocations within your organization. This simple but powerful tool assists in coordinating daily activities and apportioning the right resources for every task. Used properly, your organization will greatly profit from the efficiency that will result because of this system. 

 

 

The gap between where your business is today and where you want to go can be bridged by the strategies you employ in your business. ICBS IAC assists in making your people understand the key strategies of your business by publishing corporate mission, vision and directives onto the digital bulletin board within the IAC dashboard. You can chart the course of your business and have the peace-of-mind that your partners and employees know exactly where you are headed. With ICBS IAC, you can develop strategies and design a framework to accomplish it by simply opening a new strategy project. You can assign a schedule, manpower and budget for each strategy or campaign. Also, preliminary guidelines and procedures can be published to your managers and supervisors for comments and suggestions. Doing this will greatly increase  the "buy-in" for the strategies you plan to implement.

 

 

One of the most beneficial functions of ICBS IAC is converged communications. All forms of business communications is supported by IAC using SIP-based technology. Send and receive messages in a single communications command center. Receive voice mails and faxes as attached files in your email. Video conference with as many as four different locations. Setup meet-me conferences as regular as you want so that you get a blow-by-blow story of the progress of your business from your field personnel. Send voice greetings to customers automatically when an important event is triggered in your calendar. Run tele-marketing campaigns regularly and let IAC do the progressive dialing for you.