At Infusion, we make sure that quality products come hand in hand with cost and interoperability, providing the right solution at the very least cost possible and not sacrificing performance. Ensuring easy integration and quick deployment of VOIP solutions, one of our goals is to enable business solutions by helping service providers.
Hosted Telephony and Multimedia Messaging Solution
As a leader in this industry, delivering the desired hosted solutions to our telco customers is our number one priority. Infusion provides hardware and software solutions to help telco develop and generate new-world revenue services. Our Hosted Multimedia Messaging systems give service providers the tools they need to create revenue generating services to customers, providing services like Hosted Telephony, Instant Messaging, Email, VoiceMail, Video and Voice Conferencing and "Skype-like" services.
Client Devices
IMX– A customizable softphone that is SIP enabled and has multi-channel communications interoperability.
IMX Mobile - A lightweight SIP softphone for mobile telecommuters and road warriors. This softphone can be pre-loaded to compatible wireless phones, mobile devices or special application flash drives called "flash phones".
IP2710 - is an entry-level SIP phone with built-in router and SMS services.
IP2730 - is an innovative enterprise SIP Phone equipped with the most advanced IP telephony features in the market today.
Unified Communications Hosting
Our Unified Communications hosting guidance delivers the latest in technology. MessageWorks SPe is a Special Edition Unified Communications Application designed to support the service provider environment delivering key features for customers with mobility lifestyle requirements or for the corporate road-warriors.
Hosted Contact Center
The IPXChange Contact Management Suite or iCMS, delivered as a hosted Contact Management Solution, enables small to medium sized contact centers and corporate helpdesks with powerful tools to increase user experience and enhance customer retention. Additional services may be added by way of plug-in applications increasing revenue opportunities and allowing for a low entry point for budget-conscious customers but offering options for rapid expandability.
Customer Self-Service
Deliver features and services to customers through our intuitive web-based engines. Save cost on provisioning services by allowing customers to select their own subscription policies based on budget, feature-set and connectivity options. The IPXChange Core Communications Manager Service Provider Edition or ICCM-SPe offers the capability for customers to configure their own SIP-enabled services such as prepaid policies, user-extension, voicemail and IVR provisioning, without the intervention of telco personnel.
